Center Manager

Job Description

Job OverviewRole Summary: Lead branch/center operations, sales targets, and team performance.Core Focus: Revenue growth, customer acquisition, portfolio quality, and risk management.Reporting To: Regional Manager or Zonal Head.📌 Key ResponsibilitiesSales & Growth: Drive targets for asset disbursement, loans, account acquisition, and revenue.Operations Management: Oversee day-to-day branch or center functioning, client flow, and service standards.Team Leadership: Coach, mentor, and supervise staff, conducting regular performance reviews.Risk & Compliance: Maintain portfolio quality, track collections/delinquencies, and adhere to financial regulations.Client Relations: Build relationships with local client bases and handle escalated customer feedback.✅ Qualifications & SkillsEducation: Bachelor’s degree in Finance, Business, Economics, or related field.Experience: Minimum 3 to 5 years in financial services, with supervisory or sales management experience.Technical Skills: Proficiency in financial software, CRM/ERP tools, and MS Office.Soft Skills: Strong leadership, negotiation, communication, and result-driven mindset.If you'd like, I can tailor this description further by specifying:The exact sub-sector (e.g., Microfinance, Retail Banking, Wealth Management)The experience level (Mid-level vs. Senior Branch Head)

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